If it is frequent, I recommend optimizing your router settings.Ĭan you check these 3 things in your router:Ī. To check if your device is registered on our network you can login to your ezLINQ device using th Very popular How to Factory Reset ezLINQ if device is not making/receiving calls: (Advanced User Guide) If you are unable make/receive calls with your ezLINQ device it might be that the device is unable to connect to our servers.īefore you begin, take a note of the IP Address, Username & Password located at the bottom of your ezLINQ device, you will need this for future steps.For the best router settings to avoid this issue please s Very popular If the DUO is flashing green and switching to red, or the DUO is only displaying a red light then the DUO is likely unable to communicate with our servers due to a local network restriction. In order to determine if your issue might be related to your local network or your phone number it is important to notice what's the color of the LED light on the DUO at the time the issue occurs. Advanced Troubleshooting - Incoming Call issues Are you having issues with only your incoming calls?.Please dial *41 from your phone connected to Very popular ** IP Reservation: Check if the DUO IP is reserved in your router** Please log in to your routers admin webpage and look for these standard settings: If this does not solve the issue, you can optimize these settings in your router's webpage: Also, you can always reboot your DUO by dialing *61 as well. Ideal Router Settings It is always a good to step reboot your router to see if the DUO gets a good connection again.You will see DUO lights blink red while it reboots for abou Very popular ![]() "Reset" your DUO by dialing *61 from your handset connected to the DUOĭial *61 from your handset connected to the DUO, and wait for the DUO to reboot. The disconnection is usually caused by the settings on your router/modem. The DUO will not receive incoming calls or make outgoing calls. ![]() ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |